The top priority at ClipDown is customer's satisfaction. As a result, all products that we offer are available for you to try-before-you-buy, allowing you to gain full experience of how our products work before making the purchase. We recommend that you make use of this very beneficial free trial offering before buying a product.

If you contact us with any question or suggestion, we guarantee that you will get a response from our qualified technical support team within 48 hours. Our technical team will also take the time to fix any errors that you have reported to further enhance user experience.

If you are not satisfied with any of our products, you can request a refund. ClipDown offers a 30-day money back guarantee on all products, provided you meet the refund criteria outlined in this policy. Please read this Refund Policy very carefully before submitting a refund request.

Acceptable Refund Cases

• You have a technical issue that is preventing you from using the software and our technical team has not been able to fix it within 30 days. In this case you would be eligible for a refund, but only if you can provide requested details of the issue that can include screenshots log files,  or a detailed description of the issue.
• If you accidentally purchase the same program twice in 14-days.
• If you are unable to activate the program and the activation issue has not been resolved within 3 days.

Non-Refundable Cases

• Any refund request that is submitted 30 days after the initial purchase unless you can provide evidence that the purchase was fraudulent.
• When you change your mind about using the software without providing a valid reason for your decision.
• If you purchase the software to use features of the application that do not appear on the man features list.
• If an online service such as YouTube makes changes that make downloading the contents impossible. You can however claim a refund if you purchased the license less than 7 days before these changes were made.
• When you want to get a refund so you can purchase an ongoing offering that may be cheaper than the original amount paid.
• When a website or service blocks your IP address, thereby preventing you from downloading any more content. You can easily solve this issue by using a VPN or proxy until the ban is lifted.
• If you request a refund for an issue that was fixed in a recent update of the software, but you didn’t update the software.
• You request a refund due to technical problems, but you fail to implement the solutions provided by technical support.
• If you claim you haven’t received a license code. In this case, contacting customer support for the codes is more beneficial than a refund request.

If you do not agree with any of the reasons we have outlined above, you can apply to your bank to request a chargeback.

How to Request a Refund

If you are eligible for a refund request and your reasons are valid, please send us an email at support@clipdown.org and we can guarantee that your request will be processed within 48 hours.

But note that we can only accept refund requests for products that you purchase directly from our online store. Any products that you purchase from third-party resellers will be subject to those stores’ refund policies.

Once your request has been accepted and a refund is issued, it will appear in your credit card statement within 7-10 business days. You will also immediately stop using the product and destroy any copies of the software that you no longer have a valid license for. We fully reserve the right to disable product keys and serial numbers for any refunded products.