Frequently Asked Questions

Fast YouTube Video Downloader Tool

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Video

Why I can't download videos?
- Check if you have internet connection: open your browser and try to load any page.
- Ensure you copied the correct YouTube video link. Here is an example: https://www.youtube.com/watch?v=9bZkp7q19f0.
- Ensure the site you downloading from is actually one that we support and you are not trying to download a broadcast or protected video.
Where can I find the downloaded videos?
Once the download is finished, you can find the File icon next to the YouTube video. Click on it and the program will redirect you to the downloaded file location.
There is no sound for the downloaded video?
If you encounter sound issues with the downloaded video, please update your media player codecs. We recommend you to play the video with Windows 10 default player.
Can I download videos from other sites except YouTube?
Yes, ClipDown supports a large range of websites and has been tested to download videos from YouTube, Twitter, Tumblr, Dailymotion, etc. Facebook and Instagram are currently not supported.
Is ClipDown safe to use?
Yes, ClipDown is 100% safe and clean, no virus or adware. It is verified by Norton and McAfee, and would not get any information from the customers.
Which operating systems are supported?
ClipDown currently works on Windows 10 64-bit. Support for Windows 10 32-bit and macOS will arrive soon.

TikTok

How to get the TikTok video download link?
It’s simple. You just launch the TikTok app, go to the particular video you intend to save, and then tap the Share (arrow) button. You’ll see the Copy Link option, which you’ll just tap and the download URL will get copied to the clipboard, ready for use.
Where are TikTok videos saved after downloading?
If you use ClipDown to download TikTok videos, the video files will automatically get saved to your device’s default location. You can change the location while downloading and have them saved to a different destination folder.
Will ClipDown save the downloaded videos or keep a copy of them?
The downloaded videos get saved on your device. ClipDown doesn’t store or keep any copies of them. Neither does it record users’ download histories. Using ClipDown is completely anonymous.
Do I need to install extensions to use ClipDown TikTok Downloader?
Absolutely not. ClipDown is pretty straightforward with a simple interface that makes things easier for users. You only need the download link of your preferred TikTok video and you’re good to go.
Do I need to have a TT account to download TikTok videos?
A TT account is actually not necessary. Once you launch ClipDown, all you need to do is to get the video link and paste it onto the downloader. Then choose the video format you want and ClipDown will get the job done.
Do I have to pay to download TikTok video?
Well, ClipDown is not really a freeware. It does offer a free trial option but the number of TikTok videos you can download is limited. With the premium option, though, you can download unlimited videos as you want.
How many TikTok videos can I download?
ClipDown has no download limit after upgrading to the full version. You can download as many TikTok videos as you want.
Can I download TikTok videos in high quality?
Of course, you can. ClipDown is designed to download videos with high resolution. It will search the videos and if it finds a Full HD or higher resolution of a Tiktok video, then it will display the HD option instantly and allow you to download it.
Can I edit TikTok video downloaded at ClipDown?
Unfortunately, ClipDown doesn’t offer any video editing features. It’s mainly a TokTok video downloader. However, there are many specialized video editing platforms and software you can use to edit videos on your PC or phone.

Payments

Can I try ClipDown before buying?
Yes, ClipDown provides a trial version that allows you to download 5 videos for free. You can try the free trial version first then decide to purchase it or not.
Do you offer money back guarantee?
Yes. We offers 30 days Money Back Guarantee for Lifetime and Yearly licenses (7 days for Monthly license). You can get a refund you've problems to download videos with ClipDown.
What is your refund policy?
Please read our Refund Policy in detail for the terms and conditions that apply.
Is it a one-time purchase or a monthly subscription?
- The Lifetime license is a one-time purchase, which means that you pay once and can use ClipDown forever without paying again.
- The Monthly license is a 1-month subscription which renews every month unless you cancel it.
- The Yearly license is a 1-year subscription which renews every year unless you cancel it.
What are the available payment methods?
You can pay with credit card like Visa, MasterCard, American Express, Discover, JCB, or PayPal.
Is it safe to purchase from your website?
Yes, it is 100% secure to place order on our website. The payment details such as your private information, credit card number, billing address, etc. will be kept confidential and never be disclosed without your permission.

Troubleshooting

How can I activate my license?
If you're using the trial version of ClipDown and want to activate the full version to download unlimited videos, just click on the drop-down menu icon in the upper right and choose “Register”, then enter your email address and the license key.
I'm unable to activate my license, what can I do?
Please make sure that you're connected to the internet when activating the license. We suggest you copy and paste the license key into the box, ensure there is no space at the beginning and the end of the code. If you still face issues, send us an email at support@clipdown.org.
Does the license expire?
If you've purchased the lifetime license, it will never expire. For 1-Month and 1-Year license, it will expire if you cancel the subscription.
Can I cancel the subscription myself?
Yes, you can cancel the subscription at anytime by yourself. Please go to https://account.mycommerce.com/, login your account and click “Cancel the subscription”.
When will I receive the license key after buying?
Once your order is successfully placed, the license key will be sent to the email address that you used to place the order within 1-2 hour. However, sometimes the arrival of this email may be delayed due to internet or system glitches, email spam settings, etc. If you haven’t received the license key within 4 hours, please contact us via support@clipdown.org for help.
Can I transfer the license to another computer?
Yes, you can transfer the license to another computer. Please send us an email at support@clipdown.org for help.
If I update or erase the computer, can I activate using the same license key?
If you've updated or reinstall the computer system, the license key will be invalid. Please reach out ot us at support@clipdown.org to reactivate the license key.
How can I report a problem?
If there is ever trouble with ClipDown Video Downloader & TikTok Downloader, users can get touch with us. We have a customer support team ready to ensure every problem gets solved ASAP. To report a problem, submit a feedback or suggest new ideas, please email us at support@clipdown.org.