Once the download is finished, you can find the File icon next to the YouTube video. Click on it and the program will redirect you to the downloaded file location.

If you encounter sound issues with the downloaded video, please update your media player codecs. We recommend you to play the video with Windows 10 default player.

Yes, ClipDown supports a large range of websites and has been tested to download videos from YouTube, Twitter, Tumblr, Dailymotion, etc. Facebook and Instagram are currently not supported.

Yes, ClipDown is 100% safe and clean, no virus or adware. It is verified by Norton and McAfee, and would not get any information from the customers.

ClipDown currently works on Windows 10 64-bit. Support for Windows 10 32-bit and macOS will arrive soon.

Yes, ClipDown provides a trial version that allows you to download 5 videos for free. You can try the free trial version first then decide to purchase it or not.

Yes. We offers 30 days Money Back Guarantee for Lifetime and Yearly licenses (7 days for Monthly license). You can get a refund you've problems to download videos with ClipDown.

Please read our Refund Policy in detail for the terms and conditions that apply.

You can pay with credit card like Visa, MasterCard, American Express, Discover, JCB, or PayPal.

Yes, it is 100% secure to place order on our website. The payment details such as your private information, credit card number, billing address, etc. will be kept confidential and never be disclosed without your permission.

If you're using the trial version of ClipDown and want to activate the full version to download unlimited videos, just click on the drop-down menu icon in the upper right and choose “Register”, then enter your email address and the license key.

Please make sure that you're connected to the internet when activating the license. We suggest you copy and paste the license key into the box, ensure there is no space at the beginning and the end of the code. If you still face issues, send us an email at support@clipdown.org.

If you've purchased the lifetime license, it will never expire. For 1-Month and 1-Year license, it will expire if you cancel the subscription.

Yes, you can cancel the subscription at anytime by yourself. Please go to https://account.mycommerce.com/, login your account and click “Cancel the subscription”.

Once your order is successfully placed, the license key will be sent to the email address that you used to place the order within 1-2 hour. However, sometimes the arrival of this email may be delayed due to internet or system glitches, email spam settings, etc. If you haven’t received the license key within 4 hours, please contact us via support@clipdown.org for help.

Yes, you can transfer the license to another computer. Please send us an email at support@clipdown.org for help.

If you've updated or reinstall the computer system, the license key will be invalid. Please reach out ot us at support@clipdown.org to reactivate the license key.

To report a problem, submit a feedback or suggest new ideas, please email us at support@clipdown.org.